Call our customer service at +358 600 149 88 on weekdays from 8:30 - 16:00 and we will check and update the information. Unfortunately, we are unable to do this via email for security reasons.

After this, your employer can order you a new Smartum card, the cost of which is €10. We will print a new card as soon as the payment is registered at Smartum. The new card will be delivered to you within a week of the payment.


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Employee: I have just changed jobs, but I still have Smartum vouchers or electronic Smartum benefits from my old employer. Can I still use them?

Employee: What should I do if my employer changes and I have forgotten my password for the Smartum online service?

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