In this article, you will find instructions for enrolling in both SmartumPlus and SmartumSaldo benefits.
If you encounter any issues with SmartumPay login, please refer to tips available here.
SmartumPlus
SmartumPlus benefits users must log in to the SmartumPay application either with their own online banking codes or with a mobile certificate. In order to enable your benefits in SmartumPay, you must first accept them by clicking the ‘activate benefits’ button on the the e-mail you received from Smartum and logging in with your online banking codes or mobile certificate.
1. If you have previously logged in to SmartumPay
In SmartumPay app, you can see both your previously distributed electronic Smartum balances and SmartumPlus balances when you do the following:
Log out of SmartumPay app by pressing the user icon > Log Out.
Then log in again with your own online banking codes or mobile certificate.
SmartumPay now shows both previous electronic Smartum balances and SmartumPlus balances. When making a payment transaction, you can choose which balance you want to use at any given time. Please note that if you have older Smartum balances left, you may want to use them first
If you did these steps but still can’t see your SmartumPlus balances, please uninstall and reinstall the app.
2. If you are logging in to SmartumPay for the first time
Log in to the SmartumPay application with your own online banking codes or mobile certificate.
SmartumSaldo
Since the SmartumSaldo benefit is provided by the employer, you need to enable benefits through your employer to access the benefit. You will receive an enrollment link from your employer, and the enrollment process is done through this link to receive the benefit.
Once you have received the enrollment link from your employer, follow these steps:
1. If you don't have a Smartum user account:
Click on the enrollment link provided in the email sent by your employer.
Register and fill in your personal information. If your employer offers multiple benefit options, choose one.
Accept the terms and conditions of using SmartumSaldo.
Confirm your enrollment at the bottom of the page.
Receive a confirmation email of successful enrollment.
Receive an email with a link for setting up a password for the Smartum online service.
Use these credentials to log in to the Smartum online service, where you can track your Smartum benefits and manage your personal information.
Your employer will approve or reject your enrollment after the enrollment period and order the benefit. You will receive an email when the benefit has been loaded to your account and is available for use. You can start using the benefits immediately by downloading the SmartumPay application. More information about the SmartumPay app can be found here.
2. If you already have a Smartum user account:
Click on the enrollment link provided in the email sent by your employer.
Log in with your credentials. If you have forgotten your password, request a new password here. You will receive an email with a link to set up a new password.
If your employer offers multiple benefit options, choose one.
Accept the terms and conditions of using SmartumSaldo.
Confirm your enrollment at the bottom of the page.
Receive a confirmation email of successful enrollment.
Your employer will approve or reject your enrollment after the enrollment period and order the benefit. You will receive an email when the benefit has been loaded to your account and is available for use. If there is any uncertainty regarding the distribution timing of balance benefits, it is advisable to confirm that information with your employer.