This article provides information for SmartumPlus users in case the SmartumPay login doesn’t work when using bank authentication or Mobile Certificate.

Please note that SmartumPlus users can’t log in with Smartum credentials. If you'd like to know if you’re a SmartumPlus user or not, please check the email you received from Smartum.

Please also note that the alternative login methods are available if you’re using SmartumPay version 1.16.0 or newer. You can update the app version from App Store, Google Play Store or AppGallery.

If SmartumPay login doesn’t work with bank authentication or Mobile Certificate, you can use an alternative login method:

  1. Open SmartumPay app or download it from App Store, Google Play Store or AppGallery.

  2. Click on the “Alternative login methods” link at the bottom of the starting screen.

  3. You’ll see two alternative login methods:

a. By using the login link you can log in to SmartumPay app with bank authentication or Mobile Certificate with your browser. This is worth trying even though your login didn’t work with bank authentication or Mobile Certificate before.

  1. Click on the Log in button. You will be directed to a page where you can use the alternative login.

  2. Click the “Kirjaudu” button and authenticate with your bank credentials or Mobile Certificate.

  3. Confirm login by clicking the “Vahvista kirjautuminen” button.

  4. You are now logged in to SmartumPay app.

b. QR code login is convenient if you have already the SmartumPlus benefit activation page that says “SmartumPlus työsuhde-edut ovat aktivoituneet ja käytössäsi!” (SmartumPlus benefits are now activated and ready for use) open on your computer. In this case, scan the page’s QR code with SmartumPay app’s QR scanner. If you don’t have the QR code ready, you can also sign in to to get the code.

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