You cannot cancel a payment made with SmartumPay yourself.

If an incorrect payment is made, ask the service provider to cancel the payment in the Smartum online service and then make a payment with the correct amount.

If you have accidentally made a payment to the wrong location, make a new payment to the correct venue and then promptly contact Smartum customer service by telephone on the same day for the payment to be cancelled.

-----------------------------------------------------------------------------------------------------------------------------

Next you might be interested in...

Employee: Can I see my purchase history in the application?

Employee: I accidentally paid the wrong amount. How can I fix the payment?

Employee: I accidentally made a payment to the wrong location. How can I fix the payment?

Did this answer your question?