Accepting SmartumPay mobile payments

SmartumPay is a mobile payment application, which allows customers to pay for services effortlessly. The customer can use ”Quick payment”, and choose the place of business where they want to make the payment. The customer will first enter the cost of their massage or physiotherapy and then verify the payment. They will show the receipt from their smartphone screen to the cashier, who will check the confirmation of the payment transaction.

We recommend that you check the charged amount, the name of the office and the address from the receipt. You can see when your customer’s payment has been made from the top corner of the receipt. The animation in the receipt will move for 30 minutes after the payment is completed, however, the receipt will be valid also after the movement stops.

By clicking the receipt you will get to the review section, where the payment can be marked as checked. The status of the receipt and review section will change to ”Checked”. This ensures that only one service is redeemed with the receipt. The payment is registered into your cash register with the amount that is stated on the receipt.

Accepting QR payments

It's not no longer possible to make QR payments with SmartumPay app. Customers who do not have a smartphone can still pay with QR codes created in the online service. The customer displays the QR code on either their phone screen or printout. Below you will find instructions on how to receive a QR code:

1. Log in to the online service with the Venue manager credentials.
- Select "QR payment" from the left menu.

2. Enter the customer's QR code number series in the field provided in the QR payment section and click "Proceed".
- The customer's name and remaining balance appear on the screen.
- Enter the agreed amount and, if desired, a message that will appear in your billing history information.

3. Confirm the charge with the “Confirm” button. You can see the successful charge in your Transactions History. If you find that you have made an incorrect charge, you can cancel it within the same day via the “Refund” button.

If your customer’s payment made with the application is flawed, it can be canceled via Smartum online service.

SmartumPay payment settlements

If you wish, Smartum settles SmartumPay payments every business day. The minimum amount is €5, and a service fee will be deducted from the amount in accordance with the price list. You can modify the minimum settlement amount in the Smartum online service. Please go to your Smartum online service for a summary of the payments made.


Next you might be interested in...

Partner: How can I start receiving SmartumPay payments?

Partner: How do I receive QR payments made with SmartumPay?

Partner: How do I register SmartumPay payments into my cash register?

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