Accepting SmartumPay mobile payments

SmartumPay is a mobile payment application, which allows customers to pay for services effortlessly. The customer can use ”Quick payment” and choose the place of business where they want to make the payment. The customer will first enter the cost of chosen service and then verify the payment. They will show the receipt from their smartphone screen to the cashier, who will check the confirmation of the payment transaction.

We recommend that you check the charged amount, the name of the venue and the address from the receipt. You can see when your customer’s payment has been made from the top corner of the receipt. The animation in the receipt will move for 30 minutes after the payment is completed, however, the receipt will be valid also after the movement stops. By clicking the receipt you will get to the review section, where the payment can be marked as checked. The status of the receipt and review section will change to ”Checked”. This ensures that only one service is redeemed with the receipt. The payment is registered into your cash register with the amount that is stated on the receipt.

If the customer’s payment made with the application is flawed, it can be canceled via Smartum online service.

Smartum settles SmartumPay payments every business day. The minimum amount is €5, and a service fee will be deducted from the amount in accordance with the price list. You can modify the minimum settlement amount in the Smartum online service. Please go to your Smartum online service for a summary of the payments made.

Accepting online payments

If your services can be purchased in an online store, you can add Smartum as a payment method alongside other online banking payment methods. Read more.

Accepting vouchers

A Smartum exercise voucher can only be used to pay for an exercise session in a venue that has an agreement with Smartum. An Exercise voucher is always worth €4.00. A Smartum exercise and culture voucher can only be used to pay for the services of a culture and exercise facility that has an agreement with Smartum. An Exercise and culture voucher is always worth €5.00. No extra fees may be charged from the customer when paying with a Smartum voucher. Customers can use other payment method to pay the excess amount. Smartum vouchers can be used to pay for discounted goods. You can ask for the person paying with a voucher to present

their ID and check it against the name indicated on the back of the voucher.

• Please check that the voucher is intact and authentic, and that it has not been marked as used. The ways of identifying an authentic voucher that is printed on watermarked paper include checking the consecutive serial number and looking at the voucher against a light source. Smartum will only pay for authentic vouchers

• Please remember to check the validity of the voucher, because the customer cannot use an expired voucher to pay for services.


Next you might be interested in...

Partner: How do I receive QR payments made with SmartumPay?

Partner: What do I need in order to receive SmartumPay payments?

Partner: How do I register SmartumPay payments into my cash register?

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