• Note! If your company uses SmartumPlus benefits instead of traditional Smartum benefits (saldo/vouchers), you can read the instructions here.

I have just changed jobs, but I still have Smartum vouchers or electronic Smartum benefits from my old employer. Can I still use them?

If the vouchers are valid, you can use them. Also, if your new employer offers Smartum payment instruments, you are entitled to them regardless of the benefits offered by your previous employer.

If the employment ends, every employer will define, what is the company’s policy concerning the balance (saldo) loaded to the employee’s Smartum Saldo account: can the employee use the rest of the balance although the employment has ended or will the company close the employee’s Smartum Saldo account when the left-over balance will be returned back to the employer’s Saldo-account.

If your employer has so defined, any balance stored in your electronic Smartum account will remain in your account and you can use it even if you have a new employer. The payments are made with SmartumPay App. The Smartum cards have been removed in the end of 2020, and you will not be receiving a new payment card by your new employer.

If your new employers offers you Smartum benefits, your new benefits will be stored in your personal Smartum account. Both your old and new benefits will now be in the same account.

Electronic Smartum benefits have a limited validity period. If they wish, employers may change the validity period while the benefit is valid, and they may also close the account. Any contributions made by employees at the time the benefit was offered are not refunded to the employees, and employees must accept that employers have no obligation to refund the contribution.


SmartumPlus: I have just changed jobs, but I still have Smartum vouchers or electronic Smartum benefits from my old employer. Can I still use them?

If your company has SmartumPlus benefits instead of traditional Smartum benefits (saldo/voucher), you can manage your account and use your benefits only with SmartumPay application. Please log in by using your online banking IDs or mobile ID.

SmartumPlus customers do not have the similar kind of online portal as the traditional Smartum benefit customers have. This is why SmartumPlus customers can't log in with additional username/password, or email address/password combinations. Your benefits stay for you to use as long as your information are kept in the beneficiary list in Plus portal. This portal is managed by the person, who has the rights to order benefits in your company.

If you are unsure what kind of benefits your comapany has, you can check this in SmartumPay application. Just swipe down the menu bar: if you see a text "SmartumPlus", you now that you have SmartumPlus benefits. You can always ask more information from your employee.

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